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Challenges

• Necessary Information was scatted all over many presentations
• Every department was responsible for their own part of the journey.
• The detours were not captured anywhere in any documentation. Most of it was utilized i a code variables and not user friendly interface

UX Deliverables

• Story Board
• User Flow Diagram with all the points of customer interaction
• Clear and concise way to see the Happy Path and Unhappy path

Client

Activation Department of Comcast