Case Studies

view my

CASE STUDIES

Please enter the password to
view the content.

You want password? Request Password

Click to View

Image

Login Redesign

Gallery

422

Skills Kit – Virtual Skills Authoring Platform

The main objective of this project was to redesign the Skills Kit authoring platform, make it more accessible and user-friendly. The platform was responsible for creating skills and publishing them across the whole Xfinity ecosystem.

LIKE THIS 422

Quick Project Overview

SkillsKit app reported in Aug 2024:

1 Million Daily interactions

1 : Project Overview

Challenges

The development team was stretched thin, struggling to maintain the platform.
There was no dedicated dev team available to allocate resources for the redesign.
Poor usability resulted in users abandoning the skill creation process.
The platform relied heavily on code variables, with a user interface that was not intuitive or user-friendly.

My UX Deliverables

Wireframes
Prototypes for Testing
User Research Insight Documents
Visual Prototypes

UI Deliverables

Delivered a fully fledged clickthrough UI prototype to Dev team.

2 : UX: Journey Diagrams

3: UX: Publishing Workshop Results

4: UX: Wireframes

5. User Testing Research Results

6. Testing Prototypes

7. Road to Success

SkilllsKit - Road to Success — SkilllsKit – Road to Success

Image

148

Customizing XA (Virtual Assistant)

Customizing XA (Virtual Assistant)

LIKE THIS 148

One of the projects included customizing responses for XA: Xfinity Assistant (Virtual Assistant)

Image

134

(ATC) Activating The Customer

LIKE THIS 134

Project consisted of figuring out the steps Comcast activates the customer and steps that are involved in Successful Activation and also in Detours that occur on the way to successful activation.

Challenges

Necessary Information was scatted all over many presentations
Every department was responsible for their own part of the journey.
The detours were not captured anywhere in any documentation. Most of it was utilized i a code variables and not user friendly interface