Portfolio

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Gallery

Accessibility Portal Redesign

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Site Map

Color Pallete

Typography and UI

User Journey Diagram

Logo Design

Final Logo

Wireframes

UI

UI Prototype

Image

134

(ATC) Activating The Customer

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Project consisted of figuring out the steps Comcast activates the customer and steps that are involved in Successful Activation and also in Detours that occur on the way to successful activation.

Challenges

Necessary Information was scatted all over many presentations
Every department was responsible for their own part of the journey.
The detours were not captured anywhere in any documentation. Most of it was utilized i a code variables and not user friendly interface

UX Deliverables

Story Board
User Flow Diagram with all the points of customer interaction
Clear and concise way to see the Happy Path and Unhappy path

Client

Activation Department of Comcast

Storyboards

Image

148

Customizing XA (Virtual Assistant)

Customizing XA (Virtual Assistant)

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One of the projects included customizing responses for XA: Xfinity Assistant (Virtual Assistant)

Gallery

422

Skills Kit – Virtual Skills Authoring Platform

The main objective of this project was to redesign the Skills Kit authoring platform, make it more accessible and user-friendly. The platform was responsible for creating skills and publishing them across the whole Xfinity ecosystem.

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Quick Project Overview

SkillsKit app reported in Aug 2024:

1 Million Daily interactions

1 : Project Overview

Challenges

The development team was stretched thin, struggling to maintain the platform.
There was no dedicated dev team available to allocate resources for the redesign.
Poor usability resulted in users abandoning the skill creation process.
The platform relied heavily on code variables, with a user interface that was not intuitive or user-friendly.