(ATC) Activating The Customer
Project consisted of figuring out the steps Comcast activates the customer and steps that are involved in Successful Activation and also in Detours that occur on the way to successful activation.
Challenges
- Necessary Information was scatted all over many presentations
- Every department was responsible for their own part of the journey.
- The detours were not captured anywhere in any documentation. Most of it was utilized i a code variables and not user friendly interface
UX Deliverables
- Story Board
- User Flow Diagram with all the points of customer interaction
- Clear and concise way to see the Happy Path and Unhappy path
Client
Activation Department of Comcast
Storyboards
